A few clear terms.

Our service

Frontel provides AI call reception for businesses. When a line is active, it can answer using supplied business information, record enquiries and appointment requests, and keep messages for the business to review. Industry examples describe this shared reception scope; they do not add specialist advice, calendar integration, or dispatch services.

Setup and activation

You may fill in the setup before signing in. Google sign-in is required to save it to an account. You must be authorized to configure the business. Saving your setup does not automatically rent a number or make the service live. After saving, you can request activation. When capacity is available, Frontel assigns and configures an available US number automatically. Use it only after setup shows “Number active.” To keep using your existing number, enable call forwarding with your telephone carrier and use your Frontel number as the destination.

Appointment requests need your confirmation

Frontel records the caller’s preferred time as a request for your team to confirm, including times outside opening hours or more than 30 days ahead. It does not check an external calendar or know which appointments are already booked. Your business must review each request, confirm availability, and contact the caller to confirm or adjust the time. It does not currently manage cancellations or changes to existing bookings.

Reception and professional boundaries

The service is not a medical or legal professional, emergency line, or clinical triage tool. It does not provide diagnosis, treatment recommendations, legal advice, equipment repair instructions, or emergency dispatch. Questions outside the business information are passed on for staff follow-up. Requests for a staff member are saved for follow-up; calls are not transferred to a person.

Free trial and availability

The initial trial does not require a subscription payment or a card. Capacity is limited; calls may be restricted, ended after a configured duration, or paused. Continuous availability, every call being answered, unlimited use, and automatic daily allowance resets are not promised.

Your telephone carrier may charge for calls, messaging, and forwarding. Joining an availability list does not restore paused service, activate a line, or enroll you in a paid plan. Any future paid plan requires a separate decision.

Your responsibilities

Provide accurate business details and check your Messages page regularly. Follow your carrier’s instructions if you choose to forward calls from an existing number. Review call summaries and appointment requests. Do not use the service for unlawful activity, deceptive calls, harassment, sensitive data collection beyond its intended scope, or attempts to bypass capacity controls.

Data and changes

Use of the service is subject to the Privacy notice. Service features and trial availability may change. The business remains responsible for caller follow-up and its own legal and professional obligations.