Understand the enquiry
Capture what the caller wants to discuss, including a property reference they choose to mention.
Give callers a useful first response while you are with a client. Frontel captures property enquiries and requests to speak with an agent.
Save your setup with Google. Line activation depends on available capacity; wait for “Number active” before using it.
Caller“I’m calling about the house on Oak Street.”
Frontel“Of course. May I take your name and callback number?”
Illustrative conversation and message. This is not a real call or a confirmed appointment.
Frontel records the enquiry in the caller’s words and how your team can reach them. An agent reviews the note and confirms listing details or viewing arrangements.
Capture what the caller wants to discuss, including a property reference they choose to mention.
Frontel uses the information you supply. It does not check a live listing feed, negotiate offers, or guarantee property availability.
Keep the enquiry, contact details, and requested next step in Messages so an agent can follow up.
Tell Frontel the essentials. Your business stays in control of appointments and caller follow-up.
Add your services and hours, plus any useful answers about your business, such as directions or pricing.
Save your setup and activate your phone line. Share your new number with customers. To keep your existing number, set up call forwarding with your phone provider.
Frontel answers calls and saves the details in Messages. Your team reviews requests and confirms the next step.
No. It records a preferred time or callback request. An agent checks the property and calendar before confirming a viewing.
Open Messages to review the enquiry, contact details, and any viewing request. Your agent confirms current listing information and the next step with the caller.
Once the assigned Frontel line is active, you can arrange forwarding with your current carrier. Carrier options and charges vary.
Add your services and hours. Review enquiries and requests in Messages.