Administrative questions
Answer from your service list and opening hours, and capture a request for a staff callback.
AI RECEPTIONIST FOR CLINICSAI Receptionist for Clinics
AI Receptionist for Clinics
Give Your Care Team Room to Focus
Handle routine administrative enquiries and appointment requests while your staff focus on patients. Frontel records the request for your team to review.
Save your setup with Google. Line activation depends on available capacity; wait for “Number active” before using it.
A CALL, MADE SIMPLEExample
Caller“I’d like to ask about a routine appointment.”
Frontel“Of course. May I take your name and callback number?”
Illustrative conversation and message. This is not a real call or a confirmed appointment.
THE EVERYDAY MOMENT
A routine appointment enquiry arrives during a busy clinic session.
Frontel uses your supplied services and hours to respond, then collects contact details and a requested next step. Clinical questions and appointment confirmation stay with your staff.
Appointment requests for review
Collect a preferred time without promising availability. Your team checks the calendar and contacts the patient.
Keep clinical decisions with staff
Use reception for basic administrative details, not symptom assessment, medical histories, diagnosis, or treatment advice.
FROM FIRST RING TO NEXT STEP
How to Set Up Your AI Phone Answering Service
Tell Frontel the essentials. Your business stays in control of appointments and caller follow-up.
Tell us about your business
Add your services and hours, plus any useful answers about your business, such as directions or pricing.
Activate your Frontel number
Save your setup and activate your phone line. Share your new number with customers. To keep your existing number, set up call forwarding with your phone provider.
AI answers. You get the details.
Frontel answers calls and saves the details in Messages. Your team reviews requests and confirms the next step.
BEFORE YOU START
AI receptionist for clinics FAQs
What is the clinic reception scope?
Routine administrative enquiries and appointment or callback requests. Configure only the information appropriate for your clinic’s reception workflow and privacy obligations.
Is this an emergency or clinical advice line?
No. Do not use Frontel for emergencies, medical advice, or clinical triage. Contact the appropriate emergency service when needed.
Does this page certify healthcare compliance?
No. Your clinic must review its privacy and professional obligations, including any required provider agreements, before handling patient information.
START WITH THE ESSENTIALS
Set up your receptionist Make the next call easier to handle.
Add your services and hours. Review enquiries and requests in Messages.