Your information, handled with care.

What we collect

When you save a setup, Google provides your account identity, email, and name. We also store your business details, service list, business hours, time zone, and any business information you add for answering callers’ questions.

For calls handled by an active line, we store caller contact details when available, the call duration, available conversation text, a call note, and any appointment request. Please avoid providing health records or other unnecessary sensitive information.

How we use it

Your business settings and optional business information guide the call response and are shared with our AI processing provider for that purpose. Call notes and requests appear in your private Messages page. Your team reviews availability and confirms appointment requests directly with callers.

Available call text is stored in the application database. Sign in to Messages to view your business’s records; other accounts cannot read them. Full caller transcription is not always available.

Audio and service providers

Call audio is streamed for phone and AI processing. Frontel’s application does not record or persist call audio. Telnyx handles telephone connectivity, Qwen processes real-time conversation, Neon stores application data, and Google verifies sign-in. Cloudflare processes and stores page-view and button-click analytics, with browser links only after you opt in. These providers also process data under their own policies; application audio handling is not a promise that providers retain no data.

A prepared public audio demonstration, if offered, is separate from customer calls and is identified as a demonstration.

Retention and browser storage

Call text and appointment records are retained for up to 30 days under the service’s retention policy. Business settings remain while the setup is in use. Sign-in sessions expire after 7 days. Availability-list details remain until a deletion request or the list is retired.

An unfinished setup may be stored locally in this browser for up to 30 minutes. Use “Clear draft” on the setup page to remove it. Saving or signing out clears the stored draft. Authentication tokens are not stored in browser local storage.

Analytics choices

When enabled, Frontel counts page views and limited actions without placing an analytics cookie or browser identifier by default. Each event contains a page category, a broad source category, an approximate country and a broad device category. We do not store IP addresses, full referrer URLs, search queries, email addresses, phone numbers, call text or business form entries in analytics, and we do not use device fingerprinting.

Anonymous counts cannot tell us the total number of people or join a visitor’s journey across pages. You can optionally allow a random browser identifier so we can understand how a visit leads to setup and use. This is not required to use Frontel. Your choice expires after 90 days; the browser identifier rotates after 30 days and a session expires after 30 minutes of inactivity. Unchecking stops browser analytics and clears active browser and session identifiers. An identifier may remain locally only to retry withdrawal until Cloudflare confirms receipt. Browser Do Not Track and Global Privacy Control signals turn off browser analytics.

Optional journey measurement is off.

Analytics events are retained for up to 90 days. Hashed withdrawal records are retained separately until historical cleanup is complete. Backend service records also provide operational totals, such as saved setups, completed calls and messages read; those records are necessary to run your service. Only opted-in browser journeys are linked to those outcomes. Any configured Google Analytics measurement is loaded only after you opt in. Cloudflare withdrawal removes browser links while retaining anonymous counts. Historical analytics links in the paused Neon database remain pending cleanup.

An email supplied for the availability list is used for availability and future plan updates, not automatic enrollment in a paid plan.

Your controls

You can view your account and sign out from My account, or clear an unfinished draft from Business settings. You can review call history and mark messages as handled in Messages. A handled message does not confirm a calendar booking. For account or data deletion requests, use the support channel provided when your business is activated. Do not send sensitive information through an availability form.

Deletion from the application does not guarantee immediate deletion from provider backups. Your business is responsible for using the service in line with its obligations and informing callers as needed.